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White Liberal Guilt – Tom’s Shoes Marketing Strategy
January 31, 2012 in Ethics | Tags: A Day without shoes = A Day without Dignity, Corporate Strategy, First World Problems, Playing on our Altruism, Unethical Tom's Shoes | by The Arbourist | 4 comments
“There are two reasons for every action. The good reason… and the real reason.”
-J.P. Morgan
Did you ever want to consume AND feel good about helping others all at the same time? Companies like Tom’s shoes take White Liberal Guilt and build a empire on the fuzzy feel good notion of helping others just by buying their brand of shoes. Hey, what could be wrong with getting shoes and having another pair donated to a needy person elsewhere on the globe? The notion of BOGO or “buy one, give one” is a cagey play by Tom’s as it exploits our altruistic instincts; we want to be good generous people, we want to be seen as people that help. It is a nice feeling, but should nice feelings escape critical examination? Of course not, especially when the noxious tentacles of greed are wrapped firmly around our feel-good assumptions about a product or service.
NEWSFLASH – The poor of the world do not need more shoes! Sustainable jobs, debt forgiveness, clean water (etc.) – hell yes, but shoes, unless they are edible are far down the frakking list. Worse, the shoe donations may be strangling the local economy, denying jobs and economic prosperity for the local people who sell and make shoes. Consider the case of Haiti and what Alanna Shaikh, a global health professional, has to say about donating goods such as shoes –
“Don’t donate goods. Donating stuff instead of money is a serious problem in emergency relief. Only the people on the ground know what’s actually necessary; those of us in the rest of the world can only guess. Some things, like summer clothes and expired medicines are going to be worthless in Haiti. Other stuff, like warm clothes and bottled water may be helpful to some people in some specific ways. Separating the useful from the useless takes manpower that can be doing more important work. It’s far better to give money so that organizations can buy the things they know they need.
Some people like to donate goods instead of cash because they worry that cash won’t be used in a way that helps the needy. If that’s you, I have two points. 1) Why are you donating to an organization you don’t trust? 2) What’s to stop them from selling your donated item and using the money for whatever they want?
After Hurricane Mitch in 1998, Honduras was flooded with shipments of donated goods. They clogged ports, overwhelmed military transport, and made it nearly impossible for relief agencies to ship in the things they really needed. Those donations did harm, not good. Expired drugs had to be carefully disposed of. Inappropriate donations had to be transported away and discarded. All of this wasted time and money.”
Whoops. So donating goods to people is the wrong way to go about things as we do not actually know about the conditions other people are facing and what their needs are. But hey, our feel good intentions make us feel good. Way to go us! Of course this feeling (as misplaced and misguided as it is) is cloyingly pandered to, the profits do not lie. The sheer amount of philanthropic tripe is something to behold, if you have just refurbished your irony meter, then check out the official website to see all you can do to market and sell more TOM’s shoes with your time. (bleh – then go here for a take down of the whole shoe fiasco)
So you are wasting (have wasted) your money on overpriced shoes (they cost anywhere from 2 to 5 dollars to make) because you bought into the advertising that played on your altruistic impulses. Get educated so it does not happen again, and when you are feeling the need to help others, you will do so effectively instead of padding the pocketbooks of corporate entity. Kelsey Timmerman states the problem succinctly:
“The problem isn’t that people don’t have shoes. It’s that they don’t have the means to buy shoes -The problem isn’t shoelessness. The problem is poverty.“
Oh, and recently another First World Problem has rocked the blogosphere – A Tom’s knock off, BoB’s is just copycatting their AWESOME idea so you consumers should like ‘totally not’ support those rip-off artists. *sproing!* Oh dammit all to hell, I just had my irony meter fixed.





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